#Aircall support manual
If I want to add additional lines, will these automatically be SMS enabled, or is this manual each time?įor any eligible numbers, SMS will be enabled automatically. If you are porting numbers into Aircall, or have put in a special request to purchase a number, please make sure to let us know so that we can ensure the number is eligible. Yes, all eligible numbers will have SMS enabled. Will SMS be enabled for all eligible phone lines on an account? Contact your account manager for details. For other regions, we charge per outbound text at industry competitive rates. If you are an Aircall customer and would like to activate SMS on your eligible numbers, please make a request here.įor the US and Canada, domestic messaging is included at no additional charge up to 4000 outbound messages per user per month.
Learn more about how SMS messages are logged in HubSpot from Aircall here. If you have SMS-enabled numbers and also have installed the HubSpot integration, you can log messages as HubSpot timeline events on a Contact or Company. Once a user opens and views a message, the badge notification will disappear. They also provide a quick link to the conversation and allow the user to respond to the conversation directly from the notification.īadge notifications appear as small red circles and show the number of unread messages for each conversation, and an aggregated total in the navigation bar in order to alert an agent that there is a new message to read. They appear when the user has the Aircall Phone Application in the background, or in the foreground but they are in a different screen than the conversation view where they received the message. Push notifications are small pop-up alerts that help the user identify that there is a new message. All agents assigned to the number to which the message was sent will receive these notifications. All added notes, disposition codes, and other related details will also be available in the ticket.įrom the to-do tab, agents can access calls that were assigned to them and take relevant actions like adding a call note or call tag.When you receive a text message, you will be alerted through two types of notifications: Push notifications and Badge notifications. Tickets are automatically created in Freshdesk for attended calls as well as voicemails. They can play the call recording, add call notes and call tags, assign the call to another agent, and more. If agents want to quickly dial a number from the Contacts page or any other page, they can click the ‘Call’ icon next to the number, and it will get auto-populated in the Aircall dialer.Īgents can also change their availability status from within the call widget.Īgents can view and listen to their voicemail messages by clicking on the Call History tab from the Aircall widget within Freshdesk.Īgents can view their past calls and all related details from this tab. Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like
Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget Mention when you want the ticket to be created, and hit Save
#Aircall support install
You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen
Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs.
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